Delivery &



All items are sent via Royal Mail Special Delivery  at a cost of £6.95

Delivery FAQS

How do I track my order?
When your order is dispatched we will send you an email to let you know. You can trace your parcel at any time on the Royal Mail website using their tracker. You can also track your order on our website by logging into your account and viewing the 'my orders' section.
If you order more than one item you may receive multiple shipment emails and items may arrive separately.
At extremely busy periods or during times of disruption, some parcels may be subject to delays.
For Special and Express Delivery parcels, please contact us if you've not received your item after 3 working days. Please note we cannot open an investigation into missing parcels until 10 working days have passed.

When will my order be dispatched?
Orders placed before 4pm are usually dispatched on the same day. 
Orders placed after 4pm will be dispatched the next working day. Please note orders placed after 4pm on a Friday will not be dispatched until Monday.
Special Delivery items are guaranteed by Royal Mail to arrive at their destination by 1pm on the next working day.
All delivery time frames exclude Bank Holidays.
During busy sale or seasonal periods, there may be delays on processing orders. We recommend that you order ahead of time to avoid disappointment.

How Do I Use Your Click and Collect Service?

You can now select click and collect as a delivery option on the checkout page. Orders can be collected from a CC Pawnbrokers & Jewellers store . You will need to bring your order confirmation number, found on your order confirmation email, and a form of ID when collecting your purchase. Please note if someone is collecting the order on your behalf they must have the order number and provide ID that matches the name on the order.

Returns Policy

Please note: This returns policy only relates to internet purchases and does not apply to purchases made in store.

We hope you love your purchase from CC Jewellers, however, if you are unhappy with your purchase, or it does not meet your requirements, you can return it to us. Items must be returned in their original condition and packaging, within 30 days of the date you purchased your item. We can offer a full refund for the price you paid.

Please note if you personalise or resize a product by a third party your warranty will be invalidated and you will not be able to claim a full refund should you wish to return the item.

We will not take responsibility for any alterations made by third parties.

If there is a problem with your order, please contact us immediately.

Earrings are non-returnable once the hygiene seal has been removed.

This refunds policy does not affect your statutory rights.

How to return an item

Please return items by Royal Mail to CC Jewellers Head Office at the following address:

CC Pawnbrokers & Jewellers
40a East Street

We recommend that you return items via an insured and traceable method. Please remember to get a proof of postage receipt. Please note that we cannot be held liable for any items which go missing in the post and do not reach us.

When we receive a product returned to us for refund and are satisfied with its condition and the reason for return, we will process your refund for the full amount that was paid for the item using the same form of payment and account originally used for the purchase.